Privacy Policy
This policy describes what personal information Neon Metal collects when you visit neonmetalsign.com or place an order, how we use it, who we share it with, and the choices you have.
Information we collect
- Order details: name, shipping and billing address, email address, phone number if you provide one, the products you buy and the personalization text you enter (names, words, dates).
- Payment information: card and wallet payments are handled by our payment processor. We do not see or store your full card number.
- Messages: anything you send us by email or through forms, including photos you attach.
- Technical data: IP address, browser type, device, pages viewed and referring site, collected automatically when you browse.
How we use it
- To produce your sign, ship it and send order and tracking updates.
- To answer your questions and handle cancellations, returns and warranty claims.
- To prevent fraud and keep the site secure.
- To understand how the site is used so we can fix problems and improve it.
- To meet legal, tax and accounting obligations.
We do not sell your personal information.
Who receives your information
We share only what each party needs to do its job:
- Payment processing: Stripe, which processes card, Apple Pay and Google Pay payments.
- Production: our partner metal printing and cutting workshops receive the design, personalization text and the details needed to make and ship your order.
- Shipping carriers: your name, address and, where required, phone number, so they can deliver the parcel.
- Service providers: hosting, email and analytics services that run the site on our behalf.
- Authorities: when required by law or to protect our rights.
Cookies
We use cookies and similar technologies to keep items in your cart, remember your session, keep checkout secure and measure site traffic. Essential cookies are needed for the store to work. You can block or delete cookies in your browser settings; if you block essential cookies, the cart and checkout may not work properly.
How long we keep data
We keep order records for as long as needed to fulfill the order, handle returns and warranty claims, and meet legal and tax requirements. Messages and other data are deleted when they are no longer needed.
Your rights
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete your personal information, except where we must keep it for legal or accounting reasons;
- stop sending you marketing emails, if you have signed up for any.
To make a request, email help@neonmetalsign.com from the address linked to your order. We may ask you to confirm your identity before acting on it.
Security
The site uses encrypted connections (HTTPS), and access to order data is limited to the people who need it. No system is completely secure, so please contact us if you think your account or data has been misused.
Children
This store is not directed at children under 13, and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The current version is always posted on this page.
Contact
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)