Contact Us
Have a question about wording, size or a sign that is already on its way? Our team reads every message and replies by email.
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)
Write to help@neonmetalsign.com. Email keeps your design details, spelling and order history together, so we can answer accurately and you have a written record.
Support hours
Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Messages sent outside these hours are answered on the next business day.
Help us help you faster
- About an existing order: include the order number and the email used at checkout.
- Before you buy: tell us the name or text you want on the sign, where it will hang, and which design caught your eye.
- Sign arrived damaged: send photos of the sign, the box and the packing within 7 days of delivery.
- Need it by a certain date: give us the date and the shipping address so we can tell you whether 4–6 business days of production plus transit is realistic.