FAQ
Quick answers to the questions we hear most. If yours is not here, email us and we will help.
Orders and personalization
What can I put on my sign?
Names, a family or shop name, a short phrase, a year or a location work well. Each product page shows which fields you can personalize. Please do not use logos or names of other brands, sports teams or characters; we cannot print trademarked or copyrighted material.
Will I see a proof before production?
Your sign is made from the text you enter at checkout, so please check spelling carefully. If something looks like a typo, we will email you before production starts.
Can I change my text after ordering?
Email us right away. Changes are free within 24 hours of purchase. After that, the sign may already be in production and we may not be able to change it.
Material and care
What are the signs made of?
Our signs are made of steel with the design printed on the face. Size options and details for each design are listed on the product page.
How do I hang it?
See our Customization & Hanging page for mounting tips. Use screws and wall anchors that suit your wall type.
Can it go outside?
Steel signs are best displayed indoors or in a covered outdoor spot, such as a porch or carport. Long exposure to rain and direct sun can cause rust and fading, which are not covered by the warranty.
How do I clean it?
Wipe it with a soft, dry or slightly damp cloth. Avoid abrasive pads and strong cleaners.
Shipping
How long until my sign arrives?
Production takes 4–6 business days. After it ships, US delivery usually takes 5–8 business days.
How much is shipping?
Shipping within the United States is free. International shipping is available; cost and delivery time vary by destination.
How do I track my order?
We email you a tracking number when the sign ships. You can also use our Track Your Order page.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay, all processed securely through Stripe.
Cancellations, returns and warranty
Can I cancel my order?
Yes. Cancellation is free within 24 hours of purchase. After 24 hours, a 15% cancellation fee applies. Orders that have already shipped cannot be cancelled.
What is your return policy?
You can request a return within 30 days of delivery. Returns that are not caused by our error carry a 15% restocking fee. Details are on our Returns & Refunds page.
My sign arrived bent or scratched. What should I do?
Email us photos of the sign and the packaging within 7 days of delivery. We will arrange a replacement or refund.
Is there a warranty?
Yes, every sign has a 1 year warranty against manufacturing defects. See our Warranty page.
Contact
When can I reach you?
Our support hours are Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)